Know how every client feels, before they tell you.
The Pulse tracks customer satisfaction and team performance across every job in real time,so you fix the small stuff before it becomes a bad review, a variation blow-out, or a client who won't refer you.
Trusted by Builders Across Australia & Proudly brought to you by
WHAT THE PULSE DOES
One place to watch the two things that make or break a build...
Happy clients and a crew that's performing. The Pulse measures both, on every job, and tells you the moment either one slips.
Customer Pulse
Automatic, plain-English check-ins at every milestone; slab, frame, lock-up, handover. Clients answer in seconds; you get a satisfaction score that updates live.
Team Performance
See how each crew, site supervisor and subbie is tracking against the standard you set. Reward the stars, coach the strugglers, with evidence, not gut feel.
Live Alerts
The moment a score dips or a client flags a problem, the right person gets a nudge, while there's still time to make it right on site.
WHAT BUILDERS SEE IN THE FIRST QUARTER
3.2×
faster response to an unhappy client, problems caught on site, not in a Google review.
+31%
more referrals from past clients once satisfaction is tracked and acted on.
18min
from signing up to your first live insight.
No IT project, no consultants needed.
HOW IT WORKS
Live in a week. No new admin for your crew.
01.
Connect your jobs
Sync from your CRM or job scheduler, or just add clients in a spreadsheet. Takes an afternoon.
02.
The right questions
Short, well-timed check-ins to clients and captures staff performance behind the scenes.
03.
You act on the signal
One dashboard, clear alerts. Know where to step in today, and prove your quality to the next client.
"We used to find out a client was unhappy at handover, when it was too late. Now we see it at frame stage and sort it.
Our referral rate has never been higher."
- DK, Builder Geelong, VIC
See your first client pulse this week.
Book a 20-minute walkthrough. We'll set it up on one of your live jobs so you can see the signal for yourself.